Customer Policy

Customers’ Privacy Policies 

The organization is committed to provide the best customer service to all customers, since they are highly dependent on this department they strive to continuously improve their employees’ customer service. Employees are to be fair, reliable, accurate, consistent and provide high quality and honest service when handling customers queries.

To protect customers’ privacy the organization should:

1.  Ensure that employees sign a confidentiality and non-disclosure agreement before gaining access to customer’s personal files.
2.  Ensure that customer lists and customer preferences are well secured.

Information may be used to disclose to affiliates and others, for any purpose allowed by law. For instance, in order to:

1. Evaluate request for a product or service.
2. Process claims and other transactions.
3. Confirm or correct information about customers.
4. Preventition of fraud, money laundering, terrorism and other crimes.
5. Comply with the law; auditing business.

When any information is disclosed for the use of company procedures, they are required to take appropriate steps to protect this information. This information must be used ONLY for the purpose of performing necessary business activities requested by law.